Aukso invest

Returning the goods

Returning the goods

We want you to be satisfied with your purchases and our work. Therefore, if for any reason you are not satisfied with the product, we will return the money you paid.

We offer our customers a return period of up to 30 calendar days from the date of receipt of the product.

Within 30 days from the day of receiving the goods, you can:

1. Change the product to another model;

2. To recover the money paid for the product.

Before returning the product, you must contact us for the product return code and instructions on tel. +370 685 49748.

Refunds are made within three working days after our quality specialist inspects the product and ensures that the product is intact. Please note that used, modified, altered or damaged items are not accepted for return. It is necessary to have the product return code, return the original packaging, quality certificate and keep the labels intact.

Custom made goods (i.e. ) goods not from the assortment offered for sale on the Seller’s website are not returned.

To ensure a safe return, do not write “jewelry” or any words that could give away the contents or value of the package on the package.

Important! Transport costs when returning goods are paid by the buyer.

Attention! If you partially paid for the product with a discount coupon, the coupon and the additional amount paid will be returned. Gift vouchers cannot be exchanged for cash.

Aukso invest